Our white label email service allows all outgoing messages from your zerista site to come from an email address at your domain instead of @zerista.com. Please inquire with your account manager for more information if you are interested in setting this up.
To start our white label set up, your project manager will need to know what email address you want to use. The email must be from a domain that you own and can update CNAME records for. The actual process of updating this records will vary based on your domain registrar, but here are some common ones:
If you have specific questions on CNAME set up, your domain registrar will be able to answer them more directly.
Once we have set up your white label email, we will provide you with a list of three CNAMEs that need to be created, along with where they should point. These prove you own the domain to the outgoing mail server and help prevent mail from being marked as spam. Once you have set up the three CNAMEs (these are unique per each white label email address), let your project manager know so that they can verify that everything is working.
Adding Sendgrid to your SPF Record
If you have an SPF record, you will need to add the following mechanism to it " include:sendgrid.net" and example of what this may look like in your DNS:
Current SPF record:
yourdomain.com. 3600 IN TXT "v=spf1 include:_spf.google.com include:spf.protection.outlook.com ~all"
With the Sendgrid mechanism added:
yourdomain.com. 3600 IN TXT "v=spf1 include:_spf.google.com include:spf.protection.outlook.com include:sendgrid.net ~all"
If you do not currently have an SPF record for your domain, then you will want to create one as follows:
yourdomain.com. 3600 IN TXT "v=spf1 include:sendgrid.net ~all"
please note that SPF records have a limited number of lookups per record, if you are unsure about yours and the number of lookups you can check it here https://dmarcian.com/spf-survey/
If your SPF record currently has more than 8 lookups, do not add the Sendgrid mechanism as it will include two additional lookups, instead you can add the following IPs 220.127.116.11, 18.104.22.168. That would look like this:
With the Sendgrid IPs added:
yourdomain.com. 3600 IN TXT "v=spf1 include:_spf.google.com include:spf.protection.outlook.com ip4:22.214.171.124 ip4:126.96.36.199 ~all"