This post will outline how you can delete points from a user under Gamification and how this is managed under admin.
Firstly login to the website as the Moderator/Admin and the click on Gamification.
Once you can see a game that has been created under Gamification click into the game to open the menu.
After clicking into your chosen game you will notice that, under Gamification, the default page will always be settings. You will need to click on the tab called Leaderboard.
Under the Leaderboard menu it will display a list of all users who are participating in the game
Search for the user by name or email and then click into the record. On the left-hand side, you will see how many points the user has. You can click the top box to remove all points, the other option is ticking each box next to the user's achievements individually, depending on how many points that you would like to remove for this user.
Click Delete to remove the user's points.
Please make sure you are happy with removing the user's points before proceeding.
Click OK in the pop-up window to apply the changes you've made.
The page will reload and you should see that the points for this user have been removed.
If you make a mistake and need to add points back to the user, please review this article:- How Do I Add Points To A User
If you require any further assistance on this please contact Zerista support, alternatively contact your project manager for more information.