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Mobile App Sync Times and Forcing a Sync

The Zerista mobile app for iOS and Android are designed to work offline. To enable this, the app periodically syncs data and stores it locally on the phone. Syncing data requires balancing the need for the most up to date information as possible against a phone’s battery life. As a result, syncs times differ depending on the type of data being synced.

The default sync times are:

  • Attendees (1 hours)
  • Account Tags a.k.a. Interest Tags (1 hour)
  • Chatter (3 minutes)
  • Collateral (2 hours)
  • Conferences (1 hour)
  • Discover (6 hours)
  • Events (1 hour)
  • Exhibitors (1 hour)
  • Exhibitor Booths (12 hours)
  • Maps (1 hour)
  • MenuItems (12 hours)
  • Message (15 minutes)
  • My Attendees (30 minutes)
  • My Events (30 minutes)
  • My Exhibitors (30 minutes)
  • Meetings (15 minutes)
  • Posters (1 hour)
  • Social Logins (12 hours)
  • Social Login Providers (12 hours)
  • Sponsorship levels (12 hours)
  • Surveys (1 hour)
  • Translations (12 hours)

 

It is also possible to force sync data:

iOS 

  • Click to open the Menu
  • Settings
  • Sync History
  • Click on the entry that you want to sync
  • Click the arrow in the upper right corner
  • Wait until it says "Date/Time (Success)...."

Android

  • Open the homepage of the app
  • Drag your finger down, you will see a thin rainbow colored loading bar at the very top
  • Hit your phone's back button to exit out of the app
  • Reopen the app 
  • You will see things sync now over the next 20-30 seconds
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