Unlock An Attendee/User Account

After a user has attempted to log in and failed 10 times in a row we lock the account. This help prevent malicious users from trying to log into someone else's account.

To unlock the account:

  1. Login to admin
  2. Click on the Attendees tab on the left
  3. Find the attendee you would like to set a password for
  4. Click on their ID Number (blue number to the left of their first name)
  5. Scroll down and click on the Unlock button
  6. I would suggest resetting their password as well (Click here for instructions)
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