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Attendee Detail Page - Lock/Unlock

After a user has attempted to log in and failed 10 times in a row we lock the account. This help prevent malicious users from trying to log into someone else's account.

To unlock the account:

  1. Login to admin
  2. Click on the Attendees tab on the left
  3. Find the attendee you would like to set a password for
  4. Click on their ID Number (blue number to the left of their first name)
  5. Scroll down and click on the Unlock button
  6. Reset their password as the user has most likely forgotten their password (Click here for instructions)
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